7c77 Privacy Policy

7c77 operates the online casino and sports betting platform accessible at https://7c77.vu (the "Platform"). References to "7c77", "we", "us", or "our" in this Privacy Policy refer to the company responsible for operating the Platform and determining the purposes and means of processing personal data collected through it.

7c77 is committed to operating a safe, secure, and transparent platform for players across Bangladesh, including users in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. The protection of your personal data is a fundamental obligation we take seriously at every level of our operations.

If you have any questions regarding this Privacy Policy or wish to exercise any of your data rights, please contact us using the details set out in Section 12 of this document.

7c77 collects personal data in several ways: directly from you when you register an account, make a deposit, place a wager, contact support, or use any feature of the Platform; automatically when you browse or interact with the Platform; and from third parties such as payment processors and identity verification services where applicable.

The categories of personal data we may collect include:

7c77 does not collect any special category data (such as health information, racial or ethnic origin, religious beliefs, or political opinions) unless you voluntarily disclose such information in the context of a responsible gaming support request, in which case it is handled with the highest level of confidentiality.

7c77 uses the personal data it collects for the following clearly defined purposes:

• Account Management: To create, maintain, and administer your 7c77 account, verify your identity, and process your registration.
• Service Delivery: To provide access to casino games, sports betting markets, live dealer tables, and all other features available on the Platform.
• Transaction Processing: To process deposits, withdrawals, and any other financial transactions via bKash, Nagad, Rocket, Upay, and connected Bangladeshi bank accounts.
• KYC and Compliance: To verify your age (21+), identity, and the legitimacy of your payment methods in accordance with our anti-money laundering and responsible gaming obligations.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multiple account abuse, collusion, and other prohibited conduct on the Platform.
• Customer Support: To respond to your queries, complaints, and requests, and to maintain records of our communications with you for quality assurance and dispute resolution.
• Responsible Gaming: To monitor your gaming behaviour, identify patterns that may indicate problem gambling, and administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Marketing Communications: To send you promotional offers, bonuses, and platform updates where you have provided consent or where permitted under applicable law. You may opt out of marketing communications at any time.
• Platform Improvement: To analyse usage patterns, conduct internal research, and improve the functionality, security, and content of the 7c77 platform.
• Legal Obligations: To comply with any applicable legal or regulatory obligations, including responding to lawful requests from authorities.

7c77 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or being required to do so by law.

7c77 processes personal data only where a valid legal basis exists. The legal bases we rely on are as follows:

• Contractual Necessity: Processing your identity data, contact data, financial data, and account data is necessary to enter into and perform our contract with you — specifically, to operate your account and deliver the betting and gaming services you have requested.
• Legal Obligation: Processing your KYC documents and certain financial records is required to comply with applicable anti-money laundering laws, age verification obligations, and other regulatory requirements applicable to the operation of a gambling platform.
• Legitimate Interests: Processing technical data and account activity data for fraud prevention, platform security, and responsible gaming monitoring is carried out on the basis of 7c77's legitimate interest in maintaining a safe and fair platform. We have assessed these interests against your rights and freedoms and are satisfied they do not override them.
• Consent: Where we send you direct marketing communications or use non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Cookies are small text files stored on your device when you visit the 7c77 platform. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies, security tokens, and cookies that remember your login state. These cannot be disabled without disrupting core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and responsible gaming limit configurations so you do not have to re-enter them on each visit.
• Analytics Cookies: Help us understand how players navigate the Platform, which pages are most visited, and where users encounter errors. This data is aggregated and anonymised where possible.
• Security and Fraud-Prevention Cookies: Used to identify unusual patterns of activity that may indicate fraud, bot traffic, or multiple-account abuse, thereby protecting the integrity of the platform and the safety of all players.

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the Platform effectively. 7c77 does not currently use third-party advertising cookies or retargeting pixels.

7c77 does not sell, rent, or otherwise trade your personal data to third parties for their own commercial purposes. Personal data is shared with third parties only in the following limited circumstances:

• Payment Processors: To process deposits and withdrawals, we share necessary financial and identity data with payment service providers including bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, and Sonali Bank. Each provider is bound by their own data protection obligations.
• Identity Verification Partners: To fulfil our KYC obligations, we may share identity documents and biometric data with accredited third-party identity verification services. These partners are contractually required to process data solely for verification purposes and to maintain equivalent security standards.
• Game Software Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive session and game-play data required to deliver their games and resolve disputes. This data is shared under contractual data processing agreements.
• Legal and Regulatory Authorities: 7c77 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law, court order, or in connection with the investigation of fraud, money laundering, or other criminal activity.
• Corporate Transactions: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified in advance of any such transfer and of any changes to this Privacy Policy that may result.

All third-party service providers with whom 7c77 shares personal data are required to implement and maintain appropriate technical and organisational security measures, and to process your data only for the purposes specified in their agreements with 7c77.

7c77 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your account and for a period of five years following account closure, to satisfy anti-money laundering record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of five years from the date of each transaction, in accordance with financial record-keeping requirements.
• KYC Documents: Retained for five years from the date of verification, or for five years following account closure, whichever is later.
• Support Communications: Retained for two years from the date of the last communication in a support thread, unless the communication relates to an unresolved dispute, in which case it is retained until the dispute is fully resolved.
• Technical and Log Data: Retained for up to 12 months, after which it is automatically deleted or anonymised.
• Marketing Consent Records: Retained for three years from the date of consent, or until consent is withdrawn, whichever occurs first.

At the expiry of the applicable retention period, personal data is securely deleted using industry-standard data destruction methods, or anonymised in a manner that makes re-identification permanently impossible.

7c77 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption: All data in transit is protected by 256-bit SSL/TLS encryption. Sensitive data stored at rest — including payment credentials and identity documents — is encrypted using AES-256 encryption.
• Access Controls: Access to personal data within 7c77 is restricted on a strict need-to-know basis. Staff with access to sensitive data are subject to confidentiality obligations and undergo regular security training.
• Infrastructure Security: The 7c77 platform operates on secure, regularly audited infrastructure. Firewalls, intrusion detection systems, and automated vulnerability scanning are in place to identify and address threats proactively.
• Account Security: Player accounts are protected by password hashing (bcrypt), session timeout mechanisms, and optional two-factor authentication. We recommend all players use a unique, strong password for their 7c77 account.
• Incident Response: 7c77 maintains a documented security incident response procedure. In the event of a confirmed data breach that poses a material risk to your rights and freedoms, we will notify affected users without undue delay.

While 7c77 takes all reasonable steps to protect your data, no platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying 7c77 Support immediately if you suspect that your account has been compromised.

To exercise any of the data rights described in the "Your Rights" section of this page, please contact 7c77 Support using the contact details provided in Section 12. Your request should include your registered account username and a clear description of the right you wish to exercise.

7c77 will acknowledge your request within five business days and provide a substantive response within 30 calendar days. In cases of complexity or high volume, this period may be extended by a further 30 days, in which case you will be notified of the extension and the reason for it.

7c77 will not charge a fee for the exercise of data rights unless the request is manifestly unfounded or excessive. In such cases, 7c77 reserves the right to charge a reasonable administrative fee or refuse to act on the request, with an explanation provided to the requester.

7c77 applies age verification controls at the point of registration and during KYC review to prevent individuals under 21 years of age from accessing the Platform. If 7c77 discovers that personal data has been collected from a person under 21 without verifiable parental or guardian consent, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a minor in your care has registered an account on 7c77 or has been accessing the Platform, please contact 7c77 Support immediately using the details in Section 12. We treat such reports with the highest priority and will act swiftly to investigate and remediate.

7c77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made to this policy, we will provide notice through one or more of the following channels: a prominent notice on the Platform homepage, a notification within your account dashboard, or an email to your registered email address.

The date at the top of this Privacy Policy indicates when it was last updated. We encourage you to review this policy periodically to stay informed about how 7c77 is protecting your personal data. Your continued use of the Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

Previous versions of this Privacy Policy are available upon request by contacting 7c77 Support.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 7c77 processes your personal data, please contact our support team using the details below. All privacy-related enquiries are handled with strict confidentiality.

• Email: [email protected]
• WhatsApp: +880 1700 000000
• Support Hours: Available 24/7 — Bangladesh Standard Time (UTC+6)

When contacting us regarding a data privacy matter, please include your registered account username and a clear description of your query or request so that our team can respond as efficiently as possible. We aim to acknowledge all privacy-related contacts within five business days.